11 Sep, 2019 → by ClaimboUser811589
Item advertised not item sent / FALSE ADVERTISMENT FALSE ADVERTISMENT
1
the website showed a Coleman 6 person dome DARK ROOM TECHNOLOGY tent. I was sent a coleman 6 person dome tent. I called the customer service department after 20 min of arguing with the representive that the two tents are different she insisted they were the same item just a different color. I then told here Gander is false advertising. I asked to be transferred to a manager. I again explained my concerns. She agreed that they were different tents. but at this point all they could do was offer me a return label or give me a discount of 25% off the item to keep it. After I explained to the manger several times, that Gander is falsely advertising she said there is nothing more she could do. I told her after my time of ordering the item, waiting for the item and now spending 40 min of life trying to get the correct item that I ordered was not sufficient enough. I have place 3 orders with Camping world/ Gander and 2 of my orders have been falsely advertised. I WARN PLEASE BE AWARE OF THEIR FALSE ADVERTISMENT. the manger also informed me they have a clause to cover them if a different item is sent. The two tents are different in price of course the Black room tent being more expensive and I was sent a cheaper version of the tent. On Amazon I could of purchased way cheaper even after their "DISCOUNTED" PRICE THEY OFFERED. VERY VERY UPSET WITH THIS COMPANY AND THEIR FALSE ADVERTISMENT.