Xs Max iPhone is not paid off by previous owner sent to me. I wanted to go to different carrier. They wouldnt accept the phone because it hasnt been paid off Whoever had it, was with AT&;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;T. That is very frustrating and hard to deal with . I would like to return for a refund so I can get a phone that has been paid off My order number: 164***-* Sandra Hapney 304 932-****