I purchased a 2 Line plan for $60 for 30GB. When I tried to add the second line, I was asked for a PIN. I was never give a PIN since the service was paid for online with PayPal. Now, when I try to log on on my MacBook, it doesn't recognize my password. When I tried to reset it 3 times, it accepted it, but when I tried to log on with the new log on passwords, the site will not recognize my new password. The customer service representative had a language barrier and kept asking me for what method of payment did I want so that I could add the new line. I kept telling him I already paid!!! He wouldn't stop asking. I eventually hung up after he asked 6 times to put me on hold for 2 minutes. This service is confusing, isn't clear on what needs to be done to ensure the next service purchase and requires us to keep these red cards with SIM card numbers on them even though there were never instructions to keep them. Thank god I kept mine!!!