On February 12, 2018 I was supposed to have internet and phone service installed for the second time with Vyve Broadband. Twice I have been promised internet/phone service only to be told by an unprofessional installer that they would not deliver the guaranteed service. My frustration stems from being promised service twice. Our home is within the service range for Vyve, and they have service on the east side of the creek to the last house (which is past our residence) but refuse to provide to our location because of 600 feet. I have requested this matter be escalated with the contacts I had at the company and I have not had a response. I have filed a complaint with the Better Business Bureau of Oklahoma. I will continue to present complaints with as many outlets as possible. I feel my request is simple and it is a revenue stream for your company. Account #359338