Tracking #: [protected] On Monday, June 14, 2021 I paid to get this package delivered internationally to the country of St. Kitts and Nevis. Due to the urgency, I paid for priority 2 day delivery. As of June 17th 2021, the package was still in a holding facility in the state of TN(still in the US). After several attempts to contact fedex regarding the delay, I was told there were some backlogs that fedex had to clear in order to ship my package out of the country. Following days... June 18th, 19th yielded no specific explanation on their tracking website as to the current location of the package(it was still showing TN). Customer service kept providing conflicting information depending on who I got to speak to. As of June 19th, I started requesting for a refund since the express service I paid for had not been met on time. Again depending on who I spoke to, I either got the reassurance that fedex will reimburse for the delay. The package eventually arrived after one week(instead of 2 days)!!!. After several failed attempts to get a credit or reimbursement, I decided to report this to my bank. That claim was denied because fedex had stated that the delivery delay was caused by the pandemic lockdown in St. Kitts. That was a falsified information, because as of June 14th and 15th, the country had not yet initiated the 48 hour curfew, and the package was still in TN at that time(way past the 2 day delivery I paid for). Now every attempt to reach a fedex supervisor/manager has proven futile as the customer reps have been very rude for the most part and unwilling to transfer my call to speak with a supervisor. That is after they would have placed me on several minutes hold only to return with "I am sorry but you cannot speak with a supervisor as we are unable to honor your request" I need a compensation for the failure, deceit and lack of timely service delivery. I need a refund> I paid for express service which ended up being a regular delivery. Fedex should be held responsible for this.