My car took a day under 2 weeks to complete. They didn't work on it for two days because they didn't know they had permission to work on the car, even though I signed an agreement to let them work and told them on the phone, after they called me, the day I dropped of my car. I learned this information when I called them myself for an update 2 days after I dropped it off. The manager said they had been trying to call me, they never called because according to the manager on the day I picked up my car, they entered in a wrong number for me. I don't see how that can be true because they called me two days prior as I mentioned. They then said (2 days after I dropped off the car) that they had the parts and should have it done in "no time", which to them was the following Wednesday around lunch time. The next Wednesday, they called me and tell me they all of a sudden needed hood hinges, so they'd have to order those and they said they'd call me with another estimate (I had previously agreed to another estimate). They never called back. The only time they mentioned a new price was on they day they completed it. I called them the day after they said they needed the hinges and they said the clamps will be there on Monday, and then they can start sanding and painting. They also said their compressor is down, so they haven't been working on ANY cars. On that Monday around 12:15 I received a call, saying it was done and heard the new price. The next morning I went and picked up my car. When I picked up my car, we the lady at the front desk walked to my car with me so we can assess the work completed. Everything looked good, so we went back to the office to do the billing. At this point, I noticed on the bill that the cost of the tear down had not been subtracted as they said they would do. I mentioned this and the manager started to key it in, and they took off the cost off the tear down. It bothers me that that wasn't done already and that I could've walked out of there none the wiser paying the higher price. I then sat down and spoke with the manager and informed him that I was not pleased with the communication throughout the process. He then said "yeah, no *** and held up my review (this review has been edited and was posted on the weekend before they called and said my car was ready). He told me (based on the original review) that he didn't like how I insulted him and his shop, that this was his first 1 star review, and that I was being ridiculous. All I did was recant exactly what was communicated to me throughout this process. He didn't like how I called him a liar for saying (in the previous review) that he lied about trying to call me. As I said, they called me the day I dropped it off, so I don't see how two days later, they all of a sudden don't have my number and it took me calling them to get a conversation with them. Who knows how long it would've been before they started working on my car before we spoke again had I not called. The manager proceeded to say that he will never take another car of mine and that we are done, threw away my review in front of me, and said good day. I told him I'd speak to corporate and got up to go pay my bill (now that the cost of the tear down was subtracted). I made a joke to the lady at the front about how my bank must not care about me since it never rejects big charges to my card to protect me from fraud. The manager then chimed in (after he said he was done) with "Maybe they don't care about people who insult other people's shops." The behavior from the manager was completely unacceptable. Anyone who's ever been a manager of anything, anywhere knows that that isn't how you speak to a customer, no matter what their review said. If there were any issues in communication or service (which again, the actual work on the car was good), you own up to it, listen to your customer, and try to move on. You don't talk over them when they're trying to explain, you definitely don't curse at them, and you don't make snide remarks at them as they're leaving.