XFinity - Comcast terrible service I spend 5 hours talking to four service technicians for connecting the new modem, which I was previously suggested by Comcast specialist, and bought it. I provided all MAC addresses, ID's before I removed xFinity modem. Technicians Tira, Rita, Rav (more) worked remotely, switched me to another person and then the telephone line died - nobody! - It is none from the side of xFinity couldn't resolve the problems. All they trained to do is to send a refresh signal. Not easy to call xFinity - automation answering system works, somehow after few minutes of wasting time on explanation to the robot about the problems, I have been transferred to Tira, Rita or Rav…. After 5 hours of frustrations, I was told that tomorrow will come technician to fix the problem, but they'll charge $100 for the visit if there, not xFinity problem. Logically I have to charge xFinity for working on their problems. Today at 8:10 technician Jose (tech number 2674) came and installed TV box which should be sent to me before I started an installation of a new modem. Instead, I was told on the phone with tech support to disconnect a coaxial cable with the splitter and connect directly to the new modem. Wrong!!! This cable was installed back by Jose and the system starts up!!! Oh!!! The billing system of xFinity is another story They will bill as I ma renting modem and then they will do corrections….. No plans for senior citizen, no any discounts Thank you xFinity to allow me to work 5 hr free for the Co., Jack Toporovsky