hi, since the date of setup we have not used your services . the light on the router still flashes and we have no internet connection at all. i am getting quite annoyed as my next door neighbour had their connection the very same day... my setup was done on saturday and still we don't have any internet...VERY POOR SERVICE . I HAVE ALSO TRIED CALLING NUMEROUS OCCASIONS AND HAVE NOT GOT THROUGH... I HAVE PAID FOR A SERVICE THAT I DONT HAVE... I WILL TAKE THIS UP WITH THE OMBUDSMAN IF MY CONNECTION IS NOT SORTED OUT TODAY!!!