31 Aug, 2018 → by ClaimboUser820404
Inept sales and service

We ordered a bedroom set with adjustable base and mattress Memorial Day weekend. We provided an $1,100.00 deposit and was told delivery would take 3-8 weeks. Nine weeks later we received the initial delivery. The delivery men told us that the adjustable base would not work with the bed we had purchased and recommended we decline delivery which we did. The store manager (who would not speak to me directly) insisted the adjustable base was made for our particular bedroom set and rescheduled delivery for several days later. After the delivery men spent 3 hours at our home assembling the furniture, they concluded that the adjustable base would not work. Again, we declined delivery. The manager finally called me back and said I had three choices; they could deliver a box spring, we could purchase a different bed that would not match the furniture or cancel the order. We cancelled the order. Apparently refund checks are only cut once a month and we were to receive a refund in early to mid-August. I contacted the store (manager still would not get on the call) and was told another mistake was made and the check was not issued and I should expect receipt of my refund at the end of September. If I had used a credit card, rather than a personal check, I would be incurring interest charges. I have contacted the President of the Company and received no response, I have contacted the store to no avail, and finally have lodged a complaint with Better Business Bureau. I would never purchase so much as a picture frame from this store. Buyers Beware!
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