28 May, 2021 → by ClaimboUser654447
Increase in price while rebooking canceled cruises
*SOLVED

4

My wife and I are long time Viking customers having taken 9-11 cruises, river and ocean. In 2019 we booked the Viking Homelands ocean cruise for August 2020. Viking canceled the cruise due COVID. Fair enough. So we rebooked for August 2021. Recently they canceled on us again. So we are in the process of rebooking again for 2022. Fingers crossed they don't cancel one more time. When we rebooked the first time we were provided a $400 each "past client discount". Now in the process of booking the third time the discount offered suddenly dropped to $200 each passenger. Thus the cost to us is proposed to increase at no fault of our own. As a result I have not completed the proposed booking 6385750. I might also point out that Viking has had use of the $14, 000 I paid years ago while all this is going on. Also continuing to cancel is much more complicated, stressful and costly for us than it may appear. In conjunction with changing the cruise we have to change multiple air flights, hotel reservations, train reservations and a land tour of Iceland on the way to Bergen, Norway.
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