30 Oct, 2020 → by ClaimboUser47933
Inconsistency with information given on line with that supplied by your Haywards Heath branch

I write to ask for your guidance in two matters. Firstly I attended an eye test earlier today, Friday, and received the expected excellent service from your consultant team. On completion of my examination I was given a short presentation on glasses for my use. I needed three sets based on the advice given, one for long distance, one for reading and one for close to eye vision as I do model making. I decided on buying all three sets from your £40 range as at age 77 there seemed no purpose in trying to make a "fashion" statement. I was told by your consultant that I would need to pay full price for one set at the £40 price but could get the other two sets at £20, a fifty percent discount. I had read your pricing statement that tells me that as an over 60 years of age client I should have qualified for a discount on all three sets of glasses. I queried the need to spend £80 rather than the £70 that I thought applied and was given a very negative response. So my first query is whether your internet site is offering correct information or is your in store consultant incorrectly trained. Secondly I was told that my wife, age 76 only qualified for a free NHS eye test every two years which is in contradiction to information given on your website. I would very much appreciate your advices Richard Mason Sources of information Boots glasses offer Offers for over 60's. This document is current on your website. Free eye test information is on the same web page htps://www.boots.com/opticians-offers/opticians-offers-over-60s
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