We contacted customer service to argue that they charged us late fees and interest within the payment period of that time frame to pay our credit card bill. They indicated that the time on that date was later than their standard time(east coast time) and therefore was considered late, although it was on the same day and we live in the mid west (one hour later). The refused to take off the excessive late charge and interest cost stating that they couldn't take off those excessive fees as it was company policy. I have been a member since 2007(14 years) and never had a late payment. This didn't matter to the customer service rep. I hear that Bank of America is a "WOKE" company and gives or sells customer private information on its customers to the Federal Government. I cancelled my credit card from this anti-American institution