1 Jan, 2018 → by ClaimboUser184294
Ignoring complaints
1
I had issues with their website and the wrong information was inputted when making a reservationon the 7th April under ref: 7857342. I contacted them immediately and they advised that it was ok and the changes will be updated at the port, that was wrong advice. On the 30th May I was not allowed to board the ferry and the ferry company forced me to purchase a new ticket worth £170. I spoke and emailed them several times requesting a refund as it was their fault but they are ignoring my calls and correspondence. DO NOT TRUST THEM, book directly with the ferry company.