I ordered and paid for a 100ml bottle of perfume and received a 75ml bottle. When I emailed them (I am in Australia) asking what they were going to do about it, they firstly wanted a photo of what i received, which I sent to them, then they proceeded to tell me the price was for the 75ml bottle (when clearly the order stated 100ml bottle with photo!) A few emails were exchanged when the final one come asking me if I would like them to charge me another $9 for the current price of the 75ml bottle seeing that is what I received!!! I have dealt with this company a few times over the last few years and had no reason to complain, but was totally blind sided by their lack of concern regarding my complaint. Although this is what is on their website "Shop with confidence, we offer a 30 day money back guarantee"... DO NOT TRUST THEM!!! Disgraceful service, I will never use them again and will warn all my friends and family about them.