I ordered a dress from nastygal on 12/11/12 for nye, when I got the dress it was of poor quality and nothing like the pics on the website. I promptly returned the dress which they received on 12/17/12 (I got delivery confirmation). I still have not received my money back!!! Their site states that you will receive an email confirming that they have your returned (I never got an email) and that it would be processed in 7 business days, with the bank maybe taking an additional 3-5business days. I have called their customer service line repeatedly and I get a rude response from an employee. The first time I called they said they were "busy" and hadnt been able to process it. I called again 3 times with no response and sent 2 emails, they responded to the first email but ignored my second email. I have filed a claim with my bank and I am hoping to get my money back soon. This is ridiculous! Their lack of customer service disgusts me especially for the prices that customers are paying for their cheap thrift store clothing. It should not take this long to process a refund especially since they took the money out of my account so quickly when I first ordered it. This is theft! Seeing as though they have their merchandise back and I have yet to receive my money.