Hello, My name is Victoria. Late last year I was charged for a pick up that was never even attempted. Despite it being of great urgency and extreme importance, your company never attempted the pick up and yet I still got charged $59.03 for this. I then phoned your helpline requesting a refund. The customer service representative apologised and said that I was right, they never attempted the pick up and that she would process the refund. She did not process the refund and I am still out of pocket for a service that never even happened. I am extremely disappointed with this outcome and think it is ludicrous that a company can charge for a service they never even provided. I would like to request an immediate refund. The reference number I have for my last phone call regarding this last call is: CPWREC000093875