very pleasant and positive reps. The first contact, India (?) misled me in the wrong direction. She said I must contact Access Wireless to initiate the transfer. Second rep, Dave said that my ISP would do the legwork. I only need to inform them of the transfer... User's recommendation: It seems like a waste of time but I suggest future customer call back, especially if they do not get a satisfactory rep. response. The stories seem to change depending on the rep.