I have moved since I got the neotel service and my new home doesn't have any signal. I phone neotel to try to get them to send someone to come and see if I would have reception if they put up an antenna (I know I would because I tested it with a small ****py antenna and got some signal). I talked to the person and after holding on for while, they came to the conclusion that there is no signal where I am staying, without sending someone to come and check. So the person said that I would have to cancel my service. He logged my cancelation request and gave me a reference number and said that someone will phone me to confirm this and that I should just send their customer service an email as well. I did this and no one has phoned me. I want them to cancel my service so that I can start looking for another service provider that will be able to help me in my area, but what really ****** me off is the fact that they did not cancel my service and now I had to pay for a month that I could not use the device.