I have no complaints. This is a good, conservative, general practice that has always treated my and my rescue organization and the hundreds of dogs taken there, quite well. They are reasonably priced and our dogs have done as well as they could have been anywhere. If a referral to a specialist is necessary, they have no hesitancy. I know that some people feel Dr. Pearson is abrupt but its just that she is efficient, provides her assessment and gives the pet owner her best advice. So the issue of being unfriendly or abrupt is confused with someone who is busy and cannot spend inordinate amounts to time with every pet owner. I know that User's recommendation: I don't recommend medical providers but I have been happy with their work, their prices and my animals' healthcare treatment.