ABSOLUTELY THE WORST EVER! My daughter reserved a shuttle from Phoenix airport to NAU in Flagstaff. She landed at 11pm and shuttle was going to pick her up at 12:30 am. She went outside 15 minutes before the shuttle was to arrive as planned and waited for the shuttle...it never showed up. At 12:33am she called to ask the location of the shuttle as she had been waiting. The incredibly rude Janette informed her she missed the shuttle and was less than helpful. My daughter called me incredibly upset as now she was stranded alone at midnight. I called at 12:38 and unfortunately spoke with Janette as well. I have never in my life experience a more rude "customer service" agent. She informed me the Flagstaff shuttle broke down and she was supposed to catch the Sedona shuttle. "If she was out there at midnight the Sedona shuttle driver would have told her". Why would she be out there for the Sedona shuttle at midnight? She wasn't going to Sedona and her shuttle wasn't scheduled for 30 more minutes. They have all my daughters information, they could have sent her a text or an email...NOTHING! She would have loved nothing more than to get back to college earlier than 3am as original shuttle was scheduled. She was inside the terminal looking out the windows for an hour and a half waiting for the Flagstaff shuttle. Then went out 15 minutes as before her scheduled shuttle. Why would I send my 19 year old daughter outside at midnight before she needed to be? THATS NOT SAFE!!! So clearly Groome has no concern customer safety and for leaving a 19 year old stranded alone at midnight when this all happed because THEIR SHUTTLE BROKE DOWN! I never write reviews but will make sure to take the time to write to every platform that can read what a horrible company this is.