I travel after 25 year to my country El Salvador my dad had a heart stack . I call avianca to naje sure how many luggage i was allowed .the girl I spoke told me 2 luggage’s I was allowed plus my Carrie . I live in Windsor On. To Toronto airport are 3 he’s with 45 minutes When I was cheaking my luggage’s My big surprise was The told me just one luggage I was allowed and I bring 3 luggage’s because I thinking if I’m allowed 2 luggage’s. I can pay for the 3 luggage and I has to pay around $231 I call avianca 1-800 I explain I was call 3 o 4 days before my fly But they didn’t find my call recording I call from my cellphone (226)359-7772 I’m fist time I fly in avianca very despoit The another complain I require a wheelchair In Toronto not body provide me I suffer back pain , carpal tunnel , fibromyalgia I had to walk and took elevator