I returned an item to Dyson within 10 days of receiving it. They claimed it took 30 days to receive that item, although I show it was delivered much earlier. They now say that they cant find it in the warehouse which doesnt inundated like my problem at al. I have 47 emails back and forth with no resolution. Over 75 minutes on the phone yesterday and over 60 minutes today with nothing happening but my blood pressure going up. I am ready to file suit! And I have a second