I called to get information and later called again each time the people I dealt with were extremely courteous and helpful. I decided to schedule the procedure as I already had my top teeth pulled and was unhappy with the denture. I told them I had a scheduling issue because I had a week off my job coming up when I could do it. The people at their Virginia office said they had an opening that week and I took it. My contract with them even covered a hotel. I had the procedure and I must say the entire staff was excellent. The surgery went very well and the next day they installed the teeth and they look and feel great. I went right back to my hotel and ate a hamburger, the first one in over two months. I highly recommend their Virginia office.