This is monitronics/brinks.have called to cancel their services. I called on the 3rd, could not get anyone and so one. Talked to someone on 10/9/2018, he says he has cancelled and I need to e-sign. Have not received it as of yet. They have billed and taken money from my account. I asked for a refund and supervisor, says they could not refund, because have not been cancelled. Says still active and I am with other company. I had been with this company since 2012. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!!