Payflex is denying my HRA claim because i used 2021 funds for a 2020 expense. I have a 1700 dollar medical bill that i am desperately trying to pay down and i used the money to pay an eligible expense. Nowhere on the payflex website does it state i cannot use the funds to pay a prior year expense. Now they suspended my hra card and are harassing me to pay back the money. The customer service reps very annoying and unprofessional The money was used for a eligible and legitimate medical expense. You would think i used to for something illegal.