My first trip with Intercape was from King William's Town to Jo'burg, the bus toilet was smelling and the toilet door was not closing with irritating banging sound, we ended up covering ourselves because the smell was surpassing even a musk, I had nausea and dizziness all the way.. They did not ended that day, , I thought maybe the route was the problem, maybe other Provinces are better, but no! Intercape is terrible, , , you seemed like you are in a horror movie based in a true story... I recently booked a return trip for my two sisters to King William's Town, , I received a confirmation for one way to King William's Town and I asked my sister to inquire about that as they check in, , , they were told that it is appearing on the the system they must not worry about it, my sister asked for print out and the lady that was assisting her looked at her phone and say "there's no need for it" I was worried because I didn't get any proof of return ticket, , I decided to call them, , a call that made me to wait for more than 10 min listening to their music and voices, , at last a rude lady with a stinky attitude told me thet I keep on mentioning surnames, she wants ref numbers and there's only one way for these people if I paid for a return trip, what is the return date and time, , I told her the date 19th September and the time 18h00, , she said there's nothing here, , just lodge a complaint, I'm putting you through and it was music after for more than 10 min and after the phone was dropped on my ears... My sister told me that even their trip was horrible and scary, , , the bus had very hot air coming out some where, no one informing passengers of the next stop, their luggage were not taken care of by anyone, , seemed to be too long with funny noise and people in the bus ended up asking for a prayer as it was not a comfortable situation..