Her service was downgraded erroneously and she was told on June 8, 2021 by Optimum associate Ahmed that if she paid $149.60 her service would be upgraded back, within 24 hours, to the original package that she contracted for. She made the payment of $149.60 on June 8, 2021 but her service was not upgraded within the 24 hours as she was told it would be. It still has not been upgraded as of June 11, 2021. Optimum claims that she had a past due amount which she attempted to pay but due to a Optimum system glitch, unbeknownst to her, the payment did not go through nor did Optimum notify her that it did not go through but Optimum still downgraded her plan. You may contact Attorney Troy S. Griffith, attorney for Maxine Cunningham, at 646.260.6328 or by email at [protected]@aol.com.