I have been a customer of HughesNet satellite internet service since 2015 having purchased my own equipment. Over the course of four years, internet connectivity and transmission speeds have degraded to the point where downloads are deathly slow; all the while HughesNet degrades the service provisions and escalates service charges. In August 2019, I had had enough when clocked download speeds approached an intolerable level between 10-25 KBps while the service claim states download speeds of 15 MBps, roughly a thousand times higher than what I am really getting. I was so annoyed, that I followed up with a customer survey that placed my opinion of HughesNet in the toilet. A HughesNet service rep called me and proceded to give me a sales job for new equipment that clearly would have no impact on upload or download speeds. Later another rep called asking if the could schedule a day to troubleshoot the issue(s). They never returned the call that was supposed to the following day. So I sat all day expecting a call that never came. Advance the clock three weeks! Another service rep calls about my review and I quickly explained tha I am very annoyed over a service call thatvwas supposed to be made three weeks earlier and that never happened, since I was on the road at the time, I said that I could not be home to work on the troubleshooting call until the next day, 6 Sep 2019. He said the would call the next day. Again, I am here the entire day and HughesNet fails to call again. At this point, I am extremely aggravated with HughesNet. This is a rural area with no other internet service available so the customer us at the mercy of HughesNet and their extremely poor internet and customer service. These people are legalized extortionists charging phenomenal prices for the least amount of dat transfer and the absolute poorest customer support.