Have a faulty phone purchased from HTC UK - its been repaired 4 times and they want to repair it again. THey do not keep their promises and are really rude and arrogant. Lack of knowledge of consumer law and they have lied every time I called. Every one of them had a different story on why they cannot replace a faulty device, stating that it only been there once, when other advisors have said its been there 3 times.