We booked a stay at britania International hotel in London 13.08.2021 until 15.08.2021. We arrived and check in were brilliant, can't complain. We got our room 813.  Room 811 next door was being used as a brothel. Constant knocking at there door, different men in and out right up until 6.30am. They were smoking in their room which set all the fire alarms off on the floor at around 1.30am. I first went down to reception to tell them and got no joy. It got to 2am and my partner went down. The reception rang 811 room to tell them they'd had a complaint. But nothing changed.  The noise, the banging was shaking our room. Weve had 0hours sleep and had to be out of the room for 10am. Again I complained in the morning as we were leaving and the man I spoke to didn't care less. I had to walk out of the reception I was that angry.  We had to travel home a 5 hour journey with no sleep and a very very bad experience of our stay. Weve saved up months to go to London and we were too tired to do anything, so it was a wasted trip.  I'm absolutely discusted that the reception wouldn't take our complaint serious. We are only a young couple ourselves, but that weekend was like we was living in a porno.  I have stayed at britania International a few years prior, this is why I booked again. But personally it was the worst decision I have ever made. We had no tea, coffee, sugar or even cups in the room for that matter. When we asked at the reception we were sent on a wild goose chase to get our own. This is not the service we paid for. The rooms are in desperate need of a decorate. They smelt dirty. But that didn't really matter to us as we just needed a place to sleep. But we didn't even get that. Look forward to your reply. Thank you  Emma