After ordering a $2,000.00 mattress online I couldn't get in touch with anyone. Sent literally 5 emails and left numerous messages with no response. After disputing my credit card charges someone finally contacted me.....too late!! Very unhappy! I guess these people think they can just throw up a web site and sell goods with not offering anyone in customer service to answer questions or concerns. Save yourself a lot of time, grief, aggravation, and money and buy from a reputable seller. These guys a sleazy as they come, total dirt bags, unscrupulous, *** smoking idiots! I was finally allowed to cancel my order and received a refund from my credit card company!