Dear incharge, Your customer service staff Asyiklin has gone too far by her super rude behaviour after your customer service mgr Elton was unable to solve the mistakes they made. I have been a loyal supporter for buying electrial stuff from Courts and this year alone, i have spend over jun n july over $11, 000, i hv receipts to prove. To further my support, i hv recently purchased a washing machine this week online n was alarmed by the delivery guy Azmar 's hooligan attitude and didnt wanted to help put the dryer on top of the new washer and was super rude and havin intimidating attitude to my wife n told my wife if not happy juz refund. Despite my wife called his supervisor, after his supervisor talk to him, he stil refuse n took the washing machine away. Learning this, i called up courts customer service to rectify d problem thinking its 3rd party logistics n not within the control of courts. To my horror, its actually staff from Courts. Wanting to seek an explaination from Courts, I told Arlene, the customer service staff that i will like to speak to the mgr to address my frustration n only to do a refund if they can refund within the same day. To my horror, before any mgr called me, a refund was done!!! Nvm, i finally managed to get Elton who try to help but unfortunately, he cant and finally gave up asking me to juz accept what is done. I don't think that is being fair to a supportive customer, right??? Worst to come, after i told Elton I dont accept this arrangement n will like to speak to his superior. Instead of getting his superior to call me, he gotten a customer service executive Asyiklin to call me. This Lady is the WORST cust service i hv seen in my life!!! Asking me to accept whatever is done n I cannot speak to any mgr!!! What kind of rubbish rude attitude! I sincerely hope that you can look into this matter and give your loyal Courts Supporter a fair follow up. Thanks for your time and attention. Regards, Jason