Terribly unprofessional customer service and not worth the hassle. Shop elsewhwre if products are available there. I recently purchased some products on their site, and with more than a week and a half before a scheduled hair appointment I thought I had plenty of time for my items to arrive via standard shipping. Initially when I received my tracking info, the estimated delivery date was Jan 14, but when I refreshed FedEx details that day it was updated to an entire week later (arriving on Jan 21, well after my appt). However, given that this order was being delivered via FedEX sure post (wherein FedEx hands over the package for final delivery by USPS), I was unable to get accurate whereabouts for my package during the transition between carriers. I waited and the tracking information eventually updated via FedEx to a closer date, but given the confusion of arrival and package location (and that USPS doesn’t have live operators to speak to), I contacted FedEx again but they told me all the info they had on hand was an estimate, and that the shipper would have the best opportunity to reach out to USPS directly for more info for final delivery. That’s where the inappropriate response to customer service came in. I gave their line a call and the initial representative was completely misinformed about their delivery methods, not understanding that FedEx Sure Post is a partnership on delivery with USPS, and just told me I was wrong and that FedEx would be delivering my package directly. Eventually, I was transferred to her manager for additional details. Immediately the manager was defensive, taking a dismissive and inappropriate tone with me, and refused to reach out to USPS for more information. I was not asking for a faster delivery, just an understanding of where my package might be given the ambiguity of the handoff between FedEx and USPS and that my tracking number was not updating via the postal service. The woman consistently interrupted or spoke over me, saying things like, “I don’t know what you want me to tell you, I’ve already told you i can’t help you...” or “All USPS is going to tell me is what I just told you, so why would I reach out to them for you?” I consistently had to pause the conversation because she was being rude and raising her voice to an inappropriate level with me. As a customer, I know that there’s only so much control companies have with the delivery process, however being chastised or berated for simply asking for support in seeking more information is completely unacceptable. Particularly (I’ve worked in e-commerce) as there are generally avenues a shipper can take to better explore these kinds of issues directly with the carrier, that the receiver isn’t privy to. Won’t be shopping here again.