I will try and sum this up as my story is very long. I'm out now $5,390. I purchased the 4 person sauna and halo-generator from this company. They did not honor any of their agreements or warranties. The owner was repeatedly rude if he responded to you at all. If I called for help he'd say he was busy and he'd call you back and would hang up the phone and not call back. He clearly did not read the e-mails I sent explaining the problems I was having with his product because he would respond suggesting that I try doing what I had just told him that I'd tried. I wound up having to hire an electrician to fix the sauna because it didn't work and I couldn't get the owner to help me. Now my $5,000 halo-generator is sitting on a shelf unusable because it will run for only 5 minutes and then shut off. The sauna now works and in addition to having electrical issues with it pieces started falling off within the first week of use. He also told me after I had the sauna that it had restrictions in use making it unsuitable for commercial use which he did not tell me when purchasing it despite knowing that I was purchasing it for use in my spa. If you have purchased something from him file your claim with your credit card company as soon as possible to get your money back. He stalls I'm sure knowing if he drags it out long enough that you'll have no recourse through your credit card company.