I placed an order and applied my star rewards and it showed on my total amount that it was applied to my purchase, however, when I put the order through, the rewards was not in the total. I called and they told me that I could use it another time since I have a few more weeks before the star rewards expires. I told them that I had done everything right to have it applied to my purchase so it must be something on their end. The women did not listen to me at all. She just told me in a very robotic way that she was sorry. I told her that I wanted to do a survey because I was not happy with the solution and she told me "the systems were down" and "to have a great day." Horrible customer service!!!!