Duke Energy charges me $5.99 for home wiring protection. I have been paying this bill for 21 yrs.I have called to make claims but never get an answer and they do not call back when I leave a message. The one claim I made for outlets the person came but didn't fix the issue the 2nd claim no one ever showed up for the scheduled appointment and I had to hire an electrician out of pocket. My main breaker goes off several times a day (this is covered on the plan) and I have been tying to months to file a service request but they don't answer the phone, when asked to leave a message they don't call back and when I try to email the message is that service is not available to my area. I called Duke Energy and told customer service about the problem and explained if I am not here and I lose power because of the breaker I would lose all of my food and medicine that is refrigerated.I was transferred to the Home Wiring department!I was prompted to leave a message, which I did on 8/11/21 and they still haven't responded 5 days later.The breaker has flipped off 6 times today.I pay for this service but i am still paying for an electrician out of pocket .Why is Duke Energy in NC allowed to steal from citizens, I already over pay for electricity because the NC Utility Commission is a joke and own stock in the company.I also filed a complaint with the FTC . This is criminal