I have had a policy with them for three years and have always had good luck until now. In March I contacted them for a Washer issue and after two attempts to find a contractor I finally was able to get one to come out. Paid my 75.00 and the tech pretty much gave an end of life report back to OHP. OHP asked that I call them back so starting April 9th I have spent multiple days trying to get an answer. It takes 3.37 minutes just to get through their IVR system and then the on hold times vary from 18 minutes to 45 minutes before someone picks up. There is no option for a call back and when you finally get a hold of someone they can't help you and they promise to have someone call you back. I finally did get an email with a proposal or replacement and it was a lesser value and horrible rated machine. I requested that they provide either an alternate, give me the funds to buy my own or upgrade with the vendor. Dozen of phone calls and still no response. I work full time and it is very difficult to sit on the phone for hours and when you do get through the person picking up the phone can't help you.