Sale order: SO210715-594359 The installation has not been done since 15 July 2021. Timeline: 16/07- Vetting application notification received. 19/07- Fibre order confirmation letter received. 19/07- Home installation appointment booking confirmed. 19/07- Service activation appointment booking reservation is done. the reserved date is 21 July 2021 at 2 pm. 23/07- Sim card and USB dongle delivered to our place. 27/07- installers arrive 6 days later than the scheduled date when some renovations are being done to the house on that particular day. Installation fails. No communication was received on the way forward. 06/08- An inquiry is made via call center and another installation appointment is reserved for Monday 9 August 2021 at 9 AM. 09/08-no one pitches up for installation. 10/08- No one pitches up. 10/08- A follow up is made via call centre and another booking for installation is made for 9 August 2021 at 09H00. 09/08- no one arrives for installation. 10/08- Follow up is made via call centre and a query lodged with reference number SR210810-926970. 11/08- No one arrives for installation.