I rented "PATTON" on 4/16/08 to watch for a school movie review assignment. However, I never had time to even watch it by the due date so I returned it ON TIME to the box without ever even opening the case. Four days later, we recieved a call saying that I had only returned disc 2 of the two disc set for Patton. We explained that I had never opened the case and never watched the movie, so if there was only one disc when I returned it, there was only one to begin with. They said they would talk to the previous renter and get back to us. *That was the last we heard from them...* Until today 6/23/08. I get a leter in the mail from Hollywood Video...a collection FINAL NOTICE. For $55+. I was appauled at this letter since I had assumed they figured it out and hadn't heard from them. I went into the store and spoke with the manager, and he said that they had called and left several messages on our phone (false, we recieved 0) and had sent out a postcard stating the fee (also never recieved). After explaining how I never opened the case, I suggested that maybe the person who rented me the movie either 1) didn't check to see what was in the case or 2) opened it and saw 1 movie and said OK (without looking to see if it was supposed to be a 2-disc set). The manager immediately said "that person is one of our star employees, i doubt it". It doesnt get more arrogant than that. I explained that there was no way I was going to pay the $55 whatever fee. I would hire a lawyer before I would do that. He offered to accept a $5 late fee to make it go away, I resentfully paid it, as they didnt deserve a dime. I told them to delete my account and I would never go back EVER again. I rented from them only two times, and this is how they treat me. Blockbuster, or anywhere else for that matter, is BETTER!