Im thinking Premera Blue Cross does not care about service levels, I have been on hold for 2hours and 19 minutes..This company should be ashamed of its horrific customer service or the lack there of. This is a multi billion dollar company it obvious the millions go to the elite of the company, they need to hire more US based customers. UNBELIEVABLE User's recommendation: Run Forest run……This is the WORST payer ever, trying to get to a representative for benefits.