The company had not responded whatsoever. I'm giving them until tomorrow. Hopefully I'll be successful. I've sent pictures si they can see we've taken good care of the mattress set. The Dump sold us the set which had to be return as it was torn. Then another set was brought. The Dump sold us the set with a warranty and we expect them to honor it. The Dump now says it's either a mistake and that they possibly never carried that label. I have another receipt. after weuchasep purchase User's recommendation: Don't buy mattress sets at The Dump. The job of a sales person is to sell and may not have the knowledge ir pay attention to the paperwork they give you.