I'm due to go to presthaven in the 26th July 2021. Booked and paid for a stay and play but can only book 1 night in the entertainment lounge, I'm paying for 4 nights and would like to use the facilities for all 4 night's. Been told we can queue at reception and wait for cancellation for bookings, sorry this is not what I paid and planned for I don't want to waste time standing around at reception for the duration of my holiday. I've had to book activities outside of the park costing more money. I feel cheated and conned. It's going to feel more like a stay and not a stay and play but this is because haven have decided to fill the park up that much that a lot of families are going to be disappointed. Shame on you haven.