Natures way is a Great company- they offer great products; I have been buying their vitamins for years. I am a loyal customer. I had one simple question about one of their products, so I decided to call their head office to ask a couple of questions. I was expecting top notch service and a friendly attitude because they have such high-quality product offering. They pride themselves on high quality so I assumed their staff would be the same. I am sorely mistaken. The opposite was true; I had the displeasure. Of having to speak with Heather Groh, the so-called marketing specialist for natures. She was very rude, arrogant and pompous. She was condescending, vituperative and disrespectful! I will no longer buy Natures Way, not until they hire staff that treats customers with respect. Great products; terrible staff.