I bought my ticket CMN to SFO on Kayak.com.Said customer service from Kayak..I called them because at no point was there a place to indicate handicap assistance needed..or to tell them I am traveling with my own wheelchair. when I called Kayak customer service. (expensive international call) the man was annoyed and said " not our job, we are a TRAVEL agency!" I explained he just needed to put a note on the account. I finally hung up snd called Royal Air Maroc.They were fine..but said there was notjing they could do for the second flight. It has shared status/ flight numbers with Jet Blue... CALL them! already tried that.. it automatically disconnected. nothing possible on line because not booked with them. soo, I will have no assistance from the time I arrive, get my suitcase..which will have to be REchecked in..even if it has a thru ticket on it. I will have to go from Terminal 1 to Terminal 5..with a 25" suitcase, a carry-on, a wheel chair..and no assistance. I have fractured my pelvis in two places and not supposed to even lift my PURSE.. if it is heavy. I am 73.