I purchased the packable down jacket some time in October. I cut off all of the tags! I have receipts but not sure which one belongs to the jacket. The reason for the complaint is the defective zipper. Whenever it is zipped up and I sit down the zipper opens from the bottom! I can roll the zipper down at fast as I can and it will close, but this happens every time I use the jacket. I am a crossing guard and always looking for something warm to wear...this jacket would be perfect. Took it back to the Randhurst store and the clerk went out on the floor to find another jacket, but didn't find one, she would not look up my purchase!... I don't know what else to do! I cannot use the jacket and would like a refund or another jacket.