I recommend that you just close the Haddonfield office. It only seems to get worse, never better ! This morning I arrived about 9 AM, signed in and took a seat. There were 4 chairs and I took the last one. Heard a bunch of chatter coming from the back areas but no one appeared for about 10 minutes. When someone came out to the waiting area she had a rather unpleasant conversation with a woman who was there with her son. There were so angry words exchanged and the woman stormed out with her son. The quest person then asked why I was there and I indicate dit was for a blood test at which point she said in a very poor manner "you need to make an appointment I am totally booked today" and handed me apiece of paper with instructions for making an appointment. Why in the world wasn't there some notice posted in the office. outside the office or even on the first floor elevator that "walkins" were not being accepted today? Trying to make an on line appointment at this location is all but impossible. I'm pretty sure they intentionally block out all the early appointment times in the hopes that people will schedule their appointments elsewhere. Unfortunately this is just todays poor practice used by this office, it is always something like this that is abusive to customers. Secondly the quest appointment web site needs a lot of work ! It is slow, confusing and not very user friendly. Time to do some management work on this site or just close it down !