About 3 weeks ago we accepted offer for replacement phones from Sprint to T mobile. We live in so cal mountains and there is absolutely no T Mobile cellular service, so 2 cell phones are not operable. Our previous Sprint phones have worked in this area in the past. Apparently even though they have merged, the Sprint towers are not compatible with T mobile, so we cannot connect to either service. After over 10 hours of telephone and chat with about 8 different customer service persons, two visits to t mobile stores, we still have no service. We have been told various conflicting information. About 8 hours into the problem, and the last visit we were told to call customer service and request Sprint sim cards for the phones. This was after the first visit in which we were told Sprint cards could no longer be used, and weren't available. When I called and after being transferred several times I was told that they had a sim card for my wifes A-32 but not for my S21. When I asked what could I do with a cell phone that wouldn't work at my home, I was transferred to another person who told me just the opposite. That they had one for the S21 but not the A-32. i was again transferred and told that they would send me Sprint sim cards for both phones. A few days later i received 4 sim cards; 1 was compatible with the A-32, none of them was compatible with the S21. Yesterday I spoke to a rep that seemed very knowledgeable, he had me provide the sim card id's and was able to check compatibility, and confirmed that none of those sent to me would work. He said the order department was closed for the day but that he would order the appropriate Sprint sim card for the S21, and would call me today to confirm the order and provide an order number. I have not received the call. I have spent another hour today and have been given the run around by rep. i have asked several times to speak to a supervisor, and keep getting told they are not available. i only have 2 chat transcripts and both were terminated midstream even though i timely replied to keep them from automatically being terminated. I have also had 3 tel calls terminated midstream. Unfortunately we took advantage of upgrading offer from t mobile which required us to send in our previous phones. numbers in question are [protected] (S21) and [protected] (A32) I could not get your add photos/videos option to work