I scheduled a new gutter installation with Ned Stevens at the end of April. I called back May 3rd to get my installation date, they said I didn't have one. The agent said I SHOULD have them out the week of May 17th. I called back Monday May 24th due to no show, they said it wasn't three weeks yet and they SHOULD be out that week. I called back Monday May 28th and the agent said the SHOULD be out that week. It's now June 10th and i've been more than patient with them, but all I get is should should should. Their home office gives no straight answers and will not give you the number to the local contractors. This is all after paying $431 down payment. Now I have to call back to try and get my money back and how much you want to bet they're going to tell me i SHOULD get my money back, if they agree to give it back at all. This company felt like a scam from the instant I hung up that first day and I should have cancelled before it got this far. Do not use this Scam company, their BBB rating is fake and only applies to local contractors, not the company as a whole.