I asked for a gray blending service and was charged for a full hair color. Nothing was explained to me that it would be more. I called a manager and was told that she would look into it and get back to me. She had stated that her mother was sick and that it could take a day or two. Almost a week passed and I called back and got her voicemail and left a message. It has been several weeks and I have not heard anything. This was in Lebanon PA.