Our k-12 school hire(d/s) the company LIFETOUCH frequently. Most recently for graduation commencement May 27, 2021. EVERY picture of every student crossing the stage receiving their document includes the jumbotron in mid backgrouond making faces appear distorted. A step or two to left or right could have avoided that issue. Most, after crossing stage, photos were severely dark, making identification extremely difficult. SOME of the two issues may be somewhat editable, but only if the information is existing in the original image. Too dark may not have enough image data to correct, so it is now a lets wait and see, to not know until i receive the pics before seeing clarity. I was able to contact support and received a 25% discount. another issue evolved when i tried to verify shipment tracking. you click on "track your order" enter you order info, and see if they shipped. that is all. they do not have any package tracking info. upon chatting with a representative, i was informed shipping is 10 to 14 days via USPS with no tracking, adding that tracking would be too costly. I did a check, adding tracking (certified) to ANY package in USPS is $1.55. Lifetouch charges $7.50 s&h on orders below $70. I questioned how they can prove shipment, only informed that its what is in their system... so no proof and to call back after the 14 day time if items are not received. I have since read their terms and conditions, under shipping, they post "title and risk of loss for any purchases pass to you upon our delivery to our carrier" which in this contract is a void statement, as the customer has zero choice of carrier, leaving the risk the responsibility of LIFETOUCH. Furthermore, there is NO WHERE on their website that indicates how items may be shipped/who they might chose as a carrier, nor that 10 to 14 day delivery time. i have petitioned our school to never use their service. i have no idea how BBB can issue such a high (A+) rating for this company. I hold a degree in commercial art/photography and am seriously disappointed that a company with such a long history could produce such shoddy work.